The application was processed, but the money was not received. What to do?

2017-10-02 00:00:00:

No need to panic. We will help you understand the situation.

If you bought cryptocurrency, you need to wait until funds are credited to your wallet. It all depends on the wallet on which the cryptocurrency address is located. Here are some examples. You are registered on one of the exchanges and decided to fund it by buying bitcoins. Different exchanges have different requirements for the number of confirmations for transactions, from 2 to 6, possibly more. When accepting another cryptocurrency, the number of confirmations increases and can reach 20-40 or more. You need to be patient and wait for the incoming transaction to be confirmed.

If you ordered a transfer to a bank card, then the crediting terms here depend on the receiving bank, from several minutes to several working days.

On our site you can also buy checks that are used to fund the exchanges. After processing the application, you can find your check in your Personal Account on our website or by mail.

Deposits in payment systems are usually instant, but it happens that the payment system freezes the transfer for a while. In this case, the money is debited from the sender, and the recipient will receive it later.

If enough time has passed, and the money has not been credited to you, you can contact us through any available communication channels, we will try to resolve your situation.